Shipping & Delivery
(We do not ship orders on Saturday, Sunday, or Holidays). Our web store will compute correct shipping charges for all orders. You will have several shipping options to choose from through FedEx or the United States Postal Service (USPS). FedEx shipments have both tracking information and delivery confirmation.
Pricing for shipping options will be presented before you finish your checkout. All the items in our store are weighed properly so when you check out, it will compute the correct shipping charges for you and present you with your list of shipping options. If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order.
It is not guaranteed that orders will leave within the time frames listed above. Weekends and holidays are not counted as days of shipping.
Damaged Package Claims
If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Customers with damaged packages can file a claim directly with us. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request that the damaged product(s) be shipped back to us for verification.
Lost Package Claims If you have not received your order, and feel your package may be lost, please contact us. Customers with packages that have not been received after 30 days from shipment date, can file a claim directly with us.
Orders shipped within California are taxed at 8.5%.
Important: In our attempts to combat fraud, we can only ship orders when the credit card holder's billing address matches what is on file with the card issuer. Please ensure you list the billing address *exactly* as it appears on your credit card statement or it may be declined by our merchant bank.
We screen diligently for Credit Card fraud!
We pursue all legal avenues and advise credit card companies, credit bureaus, and law authorities regarding any suspicious, attempted, or experienced credit card fraud.
How Do I Take Advantage of FREE Shipping on Orders Over $49? FREE Shipping applies only to orders with over $49 of qualifying merchandise, excluding taxes, and applies to all orders. If you decide to choose our Free Shipping option, we will ship your order via the most cost-effective shipping method. Orders shipped using our FREE Shipping option, on average, take 7-10 days for delivery.
Express Delivery Services If you need fast service, we can get your order to you quickly. Please note the following for FedEx Express shipments: FedEx Overnight (1 Day) or FedEx 2Day: Most Express orders are shipped within 24 hours. Overnight orders, once shipped, will be delivered the next business day. FedEx 2Day orders will arrive 2 business days after being shipped. FedEx does not deliver on Saturday, Sunday or FedEx observed holidays.
If you need to receive your order by a certain date, and are unsure which shipping option to choose, please contact us and we will be happy to help you decide.
Contact Us: [email protected] (866)642-7843
Privacy & Security- OUR COMMITMENT TO PRIVACY Sun Diego Boardshops values its customers and respects their privacy.
By using the www.sundiego.com website and/or making online purchases of products, you agree to the terms and conditions of Sun Diego’s Policy. If our Policy changes in the future, we will notify our customers and website users of any such changes by posting an updated Policy on our website.
Following the posting of such changes, your continued use of the www.sundiego.com website will constitute your acceptance of these changes and you will be bound by such changes. If you do not continue to use the www.sundiego.com website following a change to our Policy but take no other action with respect to your personal information, our use of that information will remain subject to our Policy as it was in effect prior to the change. You are responsible for regularly reviewing this Policy and any changes thereto.
WHAT KIND OF INFORMATION DOES ATHLEISURE INC, DBA SUN DIEGO COLLECT? We may collect personal information from you when you save or otherwise provide your personal information to us, such as by setting up a user account and password, logging in as a registered user of www.sundiego.com, searching for a product, making an order for a product, providing information in your account (and you might have more than one, if you've used more than one e-mail address when shopping with us), communicating with us by phone, e-mail, or otherwise or if you complete an entry form to participate in a contest, promotion or survey, whether online or at one of our retail stores. As a result of these actions, you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped, including address and telephone numbers, product interest information and financial information and in certain circumstances, your opinions and individual preferences. We may also maintain a record of your product interests and acquire information about you from our present and future affiliates or divisions.
Sun Diego’s website is directed for use by adults. Sun Diego does not knowingly collect any personal information from children under the age of 13. Those under age 13 should not use Sun Diego’s website or provide Sun Diego with any personal information.
FOR WHAT PURPOSES DOES SUN DIEGO COLLECT MY INFORMATION? Sun Diego may use your personal information to (i) process your order and to answer questions about the status of your order; (ii) send you or your friends, relatives or associates, products that you have ordered; (iii) maintain contact with you and provide you with ongoing personalized service; (iv) communicate with you (via e-mail, post or otherwise) and provide you with promotional materials and additional information regarding our products, services, surveys, contests, promotions and special offers; (v) help us learn more about your shopping preferences; and (vi) conduct marketing and performance research, to assist us in measuring our customer service, benchmarking our performance and to help us improve our shopping experiences and product offerings. As provided below, you may always choose not to receive promotional materials or marketing information.
DOES SUN DIEGO SHARE MY INFORMATION WITH THIRD PARTIES?
If you visit or purchase products on the www.sundiego.com website, participate in a contest, survey, promotion or special offer, or shop at Sun Diego or any Sun Diego Affiliate, we may share your personal information with that Sun Diego Affiliate, so that it can communicate with you (whether by e-mail, post or otherwise) and provide you with promotional materials and additional information about its products, services, contests, promotions and special offers that may be of interest to you, or collect and use that information subject to and for other purposes contemplated by this Policy.
We do not sell or rent your personal information to non-affiliated third parties except as permitted by law. However, in the event of a sale of all or substantially all of our business or another similar transaction, we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating the proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in this Policy.
We may transfer personal information to non-affiliated third parties for processing pursuant to agreements that prohibit the third parties from using or disclosing the personal information other than for the purpose of processing and which impose security safeguards appropriate to the sensitivity of the information.
We reserve the right to disclose your personal information as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Sun Diego and Sun Diego Affiliates.
Returns & Exchanges-
At Sun Diego, nothing is more important to us than CUSTOMER SATISFACTION. If for any reason the purchase does not suit you, we will issue a refund within 60 days for merchandise that has the original tags attached to it and has not been washed, worn, or abused and that is accompanied by a receipt.
Without a receipt:
A credit will be issued at the current price, in accordance to the above guidelines.
Sales price adjustments: Adjustments will be given within seven days, if the merchandise is returned with the receipt.
Sale merchandise: Sale merchandise may be returned or exchanged only if the tags are in tact and a receipt accompanies the items.
Sunglasses & Watches:
These items are only returnable if the merchandise and price tags are intact and a receipt accompanies the items. Merchandise that is scratched and/or damaged is not returnable.
NO RETURNS OR EXCHANGES WILL BE ISSUED AFTER 60 DAYS
We thank you for your patronage.
FIND A SPECIFIC ITEM
To search for a specific item using the style name or style number, please use our search box at the top right of the page. Don't have a specific item in mind? Use our top and left navigation links to browse our product categories.
PLACE AN ORDER
Once you have added an item to your shopping bag, you can start the checkout process by clicking the "CHECKOUT" button. You can also choose to continue shopping on the site and once you're ready to checkout, click on "CHECKOUT" from the mini shopping cart at the top right of your screen. You can also place an order by phone by calling our Customer Contact Center at 1-866-642-7843.
Payment, Pricing & Promotions
We accept the following payment methods:
We do not accept cheques, cash or credit vouchers.
IMPORTANT: Your billing address must exactly match your name, address and postal code exactly as they appear on your credit card statement. This information is used as a part of the validation process for your credit card payment.
Your phone number andemail address are also required in case our Customer Contact Center needs to contact you about your order.
We charge sales tax at a rate of 8.5% to all California residents. No sales tax is collected on orders shipping outside of California.